Cancellation & Refund Policy
SDM Training Group LLC
Effective Date: October 31, 2026
SDM Training Group LLC understands that unexpected circumstances may prevent participants from attending scheduled training. Our cancellation and refund policies are designed to support fair scheduling, instructor preparation, and responsible business operations.
1. Training Registration
Registration fees reserve a participant's place in a scheduled course. Enrollment is subject to payment confirmation and any applicable prerequisites.
2. Participant Cancellations
The following cancellation terms are proposed for standard training courses:
7 or more calendar days before training: Full refund, less any clearly disclosed, nonrefundable third-party processing fees where permitted by law.
3–6 calendar days before training: One-time transfer to another available course within 90 days, subject to availability.
Less than 72 hours before training: No refund or guaranteed transfer, except where required by law.
Cancellation requests must be submitted by email to info@sdmtraininggroup.com.
3. No-Shows
Participants who fail to attend a scheduled course without prior notice are not eligible for a refund or transfer, except where required by law.
4. Rescheduling
Approved transfers are subject to course availability, applicable prerequisites, and any price difference disclosed before confirmation.
A registration may be transferred once under this policy.
5. Cancellations by SDM Training Group LLC
If SDM Training Group LLC cancels a course, registered participants will be offered a choice between:
A full refund of the canceled course fee.
Transfer to another available course.
Participants will not be required to accept a credit instead of a refund when SDM cancels the course.
6. Weather and Safety Conditions
Training may be postponed or canceled due to severe weather, unsafe conditions, facility closures, or other circumstances affecting participant safety.
Participants will be notified as soon as reasonably practical and provided with applicable rescheduling or refund options.
7. Late Arrivals and Early Departures
Participants are expected to arrive on time and complete required instructional components.
Late arrivals may be denied participation when missed instruction cannot safely or lawfully be made up.
Early departure or incomplete participation does not automatically qualify for a refund.
8. Online Store Purchases
Product cancellations, returns, and refunds are governed by separate store policies displayed at purchase.
Special-order and regulated products may have additional lawful restrictions that must be disclosed before purchase.
9. Refund Processing
Approved refunds will generally be initiated within 10 business days and returned through the original payment method when possible.
The time required for funds to appear depends on the payment provider and financial institution.
10. Contact Information
SDM Training Group LLC
Email: info@sdmtraininggroup.com
Website: https://sdmtraininggroup.com
Please include your name, course title, scheduled training date, and registration confirmation when requesting a cancellation or rescheduling.